Privacy Policy

Company Information (Data Controller)

Scope of this Policy

• Visitors to our website
• Customers who contact us for technical support regarding products purchased on Amazon
• Users who contact us via WhatsApp, phone, or email

Personal Data We Collect

We may collect and process the following categories of personal data:

• Full name
• Email address
• Phone number
• WhatsApp number and message content
• Amazon order information (order number, product model, purchase date)
• Technical data (IP address, browser type, device information, access times)

We do not intentionally collect sensitive personal data.

How We Collect Data

Your data may be collected when:

• You contact our support team by email, phone, or WhatsApp
• You visit our website
• You submit information related to an Amazon order
• You interact with our services or customer support systems

Purpose of Data Processing

We use your personal data to:

• Provide technical support and customer service
• Verify Amazon orders and product eligibility
• Communicate with you regarding your request
• Improve our products and services
• Comply with legal and regulatory obligations

Legal Basis for Processing (GDPR)

We process your personal data based on:

• Your consent
• Performance of a contract (customer support service)
• Legal obligations
• Legitimate business interests (service improvement and fraud prevention)

Data Sharing and Third Parties

Your data may be shared with trusted service providers only when necessary, including:

• Amazon (order verification and customer support coordination)
• WhatsApp / Meta Platforms
• Shopify (website infrastructure)
• Hosting and cloud service providers
• IT and security service providers

We do not sell your personal data to third parties.

International Data Transfers

Some of our service providers may process data outside the European Economic Area (EEA), including in the United States. When this occurs, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal mechanisms, in accordance with GDPR requirements.

Data Retention

We retain your personal data only for as long as necessary to:

• Provide support services
• Fulfill legal obligations
• Resolve disputes
• Enforce our agreements

When data is no longer required, it is securely deleted or anonymized.

Cookies and Tracking Technologies

Our website uses:

• Essential technical cookies
• Shopify platform cookies
• Cloud-based security and performance cookies

These cookies are necessary for website functionality and security.

Your Rights (GDPR)

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, contact us at: support@auvra-tech.com

You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD).

Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure

Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a new update date.

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